Workplace Communication & Employment Skills
Courses Online & In London
Communication is one of the common skills most demanded by employers along with problem-solving, analysing, influencing, negotiating, decision-making, being organised, collaborating and seeing the bigger picture. Whatever your job or level within a business, these are in-demand skills.
Our courses will help you develop these skills and behaviours for all types of work so you can be confident either in your current job or when looking for new employment. You can combine these courses with our Workplace Digital Skills programme.
What is the best course for me?
You need to do a pre-course assessment. You can also do it online, but a face-to-face assessment is best.
- Online assessment - click ‘Start Assessment’ on the course page
- Or book a face-to-face assessment - call 0204 582 0423 or contact us by email at universal.skills@citylit.ac.uk for an appointment. You can also come without an appointment.
Times:
- Every Monday 12- 2pm
- Every Wednesday 6-8pm
- Every Friday 11am-1pm (23rd August – 6th October)
The courses are FREE to most learners if you earn less than £21,547.50 a year or are on Universal Credit, JSA or ESA (WRAG). They are either in the City Lit building or are live online interactive classes. For online courses, you will need a computer with a microphone, a camera and the internet.
- Workplace communication with digital skills: English for the office and business (intermediate level 1-level 2)
Course start date: Tue 13 Jan 2026Location on this date: Keeley Street
Are you working in an office and need to improve your communication skills? Would you like to become an administrator but feel your written English is holding you back? This course will help you become a confident, flexible and successful communicator in writing, in person, on the phone and online. You will work on using the right language for written documents and for when speaking to colleagues, managers, customers, in meetings and on the phone. You will focus on different levels of formal and informal communication and how to speak and write clearly and concisely, with appropriate tone e.g. in emails and letters on a PC. You will also work on how to lay out key documents using Word, spell well and punctuate correctly. You will also start to learn about the cloud and how to use key parts of Microsoft 365. By the end of this course, you will confident you can work successfully in an office environment.
Contact universal.skills@citylit.ac.uk / 020 8078 0489 for information and to book a pre-course assessment. You can also click the Start Assessment button on this page.
This course is FREE if you are employed and on a low wage or you are claiming benefits. For more information Click here
Full fee £149.00 Senior fee £119.00 Concession £75.00
Can't see a course you want?
Add this category to your waiting list to set up alerts and we will update you when new courses are released online.
Add me to waiting list