Covid-19 Frequently Asked Questions (FAQ)

Please see below for FAQs and the main page for current updates as advised by the government.


How do I contact City Lit?

For general enquiries please email or if its specifically about your instalment payment plan or busary. 

Is City Lit open?

The Prime Minister and Education Secretary have both said that all Colleges across the UK will remain closed ( as of Friday 20 March 2020) until further notice. The building is closed to Students, Tutors and Staff.  

Is City Lit delivering courses online?

The City Lit digital learning team continue to work closely with the academic departments to deliver, where possible, online teaching and expand our existing online provision. To participate in online classes you will need an email address, a reliable internet connection, a computer/laptop/tablet with fully updated browser (preferably Google Chrome). Your device will need a microphone, and preferably a camera.

I am due to have exams.  What should I do?

Following the Prime Minister’s announcement on 18 March that GCSE and A Level examinations are cancelled, Ofqual have now released information about how qualifications will be graded and awarded this summer. Please read the information for students and parents available on We remain in contact with all awarding bodies and as more information becomes available, we will pass this information to relevant students.  

What is Google Classroom? 

Google Classroom is an online learning platform where City Lit students can access online course resources and communicate with teachers and classmates. To access your Google Classroom you must sign in to your City Lit student G Suite account. You will need your student number, which you can find on your course enrolment receipt / email, or on your Student Centre membership card. Your password is your date of birth in the following format: first two numbers of the day, first three letters of the months and the year in full (lower case and no spaces). 

You can access Google Classroom via the City Lit website – scroll to the bottom of the site and select the Google Classroom tab or access Google Classroom here.

Is the enrolment line still open? 

Enrolment phone lines are currently open Monday to Friday 10:00-18:00.

What about refunds?

We have relaxed our refund terms and conditions, to make an enquiry please contact and we will get back to you as soon as possible.

Instalment payment plans

Please contact to discuss your instalment payment plan.

What about Learner Support Fund payments for Term 3?

We will confirm arrangements for Term 3 including Learner Support Fund payments as soon as we are able.

I have a City Lit Student Bursary application in process.  What happens now?

Given the fast-moving nature of the Covid-19 situation and following government advice to avoid non-essential contact, we have taken the decision to postpone Student Bursary applications and interviews. We realise this will be disappointing but please rest assured we will be back in contact when we are able to resume face-to-face meetings and will pick up the process exactly where we left it.  If you need any further information in the meanwhile, please do not hesitate to contact the team via the following email  

I have credit on my City Lit student account that is due to expire soon. Can you extend the expiration date?

We are happy to extend all existing credit that is due to expire in April, May or June this year. You can request your credit extension by emailing

Are events still taking place?

Events at City Lit have been postponed or cancelled for the foreseeable but please check the events page for developments and online events.

Can I collect my art work? 

City Lit is closed until further notice, you cannot collect your artwork at this time.

I have a library book, should I return it?

We’re not currently accepting library book returns.  You may return your library book if you are able once the College reopens.  You won’t accrue any library fines while we are closed. Your account may still show fines accruing and show books are recalled or overdue - please ignore this automatic update on the system. We’re adapting the system to resolve this issue.

How will I know when you reopen?

As soon as we’re able to reopen, we’ll let you know. We’ll email, update this page and let you know via social media.  We really hope it won’t be too long.

Is there anything I can do to help?

Yes.  We are a charity and we need your help.  We are an institution which relies heavily on tuition fees from everyday Londoners which we then use to provide learning opportunities for the most vulnerable members of our community.  The current situation could make providing those services in the long term really difficult, so we need your help.

If you have ever enjoyed one of our courses or have a loved one who has benefitted from our outreach work with vulnerable communities, we would be so grateful if you would consider the following:

  • Donate to our charitable fund which allows us to remove barriers for all adult learners and ensure that everyone, regardless of their situation, can access the education they need.

  • Buy one of our gift vouchers which you can use against one of our courses when we are able to reopen.

City Lit Staff

For further information please log into the HR portal and click on the COVID-19 icon at the top left of the dashboard.

  • City Lit online courses

    Study at a time that suits you. You'll need an email address, reliable internet connection, a computer/laptop/tablet with an updated browser (ideally Google Chrome) and your device will need a microphone, and preferably a camera. Many classes use Google Classroom.

  • Frequently Asked Questions (FAQ)

    Your frequently asked questions answered: How is online learning working? What is Google Classroom? I have a library book, should I return it? What can I do to help?

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